Job Description
Are you a motivated individual looking to start your career in customer service? Omaha Solutions Group is seeking enthusiastic Entry-Level Customer Service Representatives to join our team in Charlotte, NC. No prior experience is required – we provide comprehensive training to set you up for success!
As a Customer Service Representative, you will be the first point of contact for our valued customers, providing them with exceptional service and resolving inquiries in a timely manner. This is an excellent opportunity to develop your communication and problem-solving skills while building a strong foundation in the customer service industry.
We offer a competitive hourly wage, comprehensive benefits, and a supportive work environment. If you are a team player with a positive attitude and a desire to help others, we encourage you to apply today!
Responsibilities
- Answer incoming calls and respond to customer inquiries via phone, email, and chat
- Resolve customer issues and concerns in a timely and professional manner
- Document customer interactions and maintain accurate records in our CRM system
- Collaborate with team members to ensure high-quality service standards are met
- Participate in ongoing training to enhance product knowledge and service skills
- Meet or exceed performance metrics, including call handling time and customer satisfaction scores
- Identify opportunities for process improvements and suggest solutions to management
Qualifications
- High school diploma or equivalent (required)
- No prior customer service experience required – training is provided!
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Basic computer literacy and familiarity with Microsoft Office applications
- Positive attitude and willingness to learn
- Ability to work a flexible schedule, including evenings and weekends if needed