Job Description
Are you looking to launch a rewarding career in a dynamic environment?
Nashville Tech Solutions is currently seeking enthusiastic and driven individuals to join our growing team as Entry Level Customer Service Representatives. We value potential, work ethic, and a positive attitude over prior experience. If you are ready to learn, grow, and make an impact, we want to hear from you.
Why Join Us?
- Competitive Pay: Starting at $35,000 with annual performance reviews.
- Flexible Scheduling: We understand life happens. We offer various shift options.
- Professional Development: Comprehensive training programs to fast-track your career growth.
- Modern Work Environment: State-of-the-art facilities in the heart of Nashville.
Job Overview:
As an Entry Level Representative, you will be the face of our brand, interacting with clients to resolve inquiries, provide product information, and ensure customer satisfaction. You will work closely with our team to maintain high service standards.
Responsibilities
- Client Interaction: Answer inbound and outbound calls professionally and efficiently.
- Problem Resolution: Troubleshoot basic technical issues and resolve customer concerns to ensure high satisfaction scores.
- Product Knowledge: Stay updated on company products and services to provide accurate information.
- Data Entry: Maintain accurate records of customer interactions and transactions in our CRM system.
- Feedback Collection: Gather and document customer feedback to help improve service quality.
- Team Collaboration: Work with supervisors and peers to meet daily and monthly team targets.
Qualifications
- Education: High School Diploma or GED required; Associate's or Bachelor's degree preferred.
- Experience: No prior experience required; we provide full training.
- Skills: Strong verbal communication skills and a friendly, approachable demeanor.
- Computer Proficiency: Basic computer skills and typing proficiency (40+ WPM).
- Attitude: Eager to learn, reliable, and able to work in a fast-paced team setting.
- Availability: Must be available to work full-time hours, including weekends or evenings as needed.