Job Description
Are you ready to launch a successful career in customer support? Horizon Tech Solutions is currently seeking enthusiastic Entry Level Customer Service Representatives to join our growing team in Kansas City, MO.
We are looking for individuals who are eager to learn, possess a positive attitude, and are ready to grow. We provide comprehensive training and mentorship, so no prior experience is necessary.
As a representative, you will serve as the face of our brand, ensuring our clients receive top-notch support and solutions. This is a fantastic opportunity for recent graduates or anyone looking to enter the workforce with a clear path for advancement.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and patience.
- Process orders, returns, and exchanges accurately.
- Build rapport with clients to ensure long-term satisfaction.
- Document customer interactions and feedback in our CRM system.
- Collaborate with team members to improve service processes.
Qualifications
- High school diploma or equivalent required.
- Must be 18 years of age or older.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced environment.
- Basic computer proficiency (typing and navigating the web).
- A willingness to learn and adapt to new systems.