Job Description
Are you looking to launch a successful career in the bustling city of Houston? We are currently seeking Entry Level Customer Service Representatives to join our dynamic team. We believe in developing talent from within, so no prior experience is required. We provide comprehensive paid training to ensure your success and help you grow professionally.
As a key member of our support team, you will be the face of our brand, ensuring our clients receive the exceptional service they deserve. If you are a motivated individual ready to start a rewarding career with a stable company, we want to hear from you!
What we offer:
- Competitive hourly wage ($18-$24/hr).
- Full paid training program.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Clear opportunities for advancement.
Responsibilities
- Interact with customers via phone, email, and live chat to resolve inquiries and provide accurate information.
- Process orders, returns, and exchanges accurately and efficiently using our CRM software.
- Identify and assess customers' needs to achieve satisfaction and build long-term relationships.
- Maintain a positive, empathetic, and professional attitude at all times, even during high-volume periods.
- Document customer interactions and feedback in the internal database.
- Collaborate with team leads and other departments to resolve complex issues.
Qualifications
- High school diploma or GED equivalent required.
- Strong verbal and written communication skills with a focus on clarity.
- Basic computer literacy and typing proficiency (40+ WPM).
- Reliable internet connection and a quiet workspace are essential.
- Eagerness to learn new systems and processes quickly.
- Ability to work flexible shifts, including evenings and weekends.