Job Description
Are you ready to kickstart your career in a high-growth environment? Horizon Workforce Solutions is hosting a massive Hiring Event in Fresno, CA, and we are looking for motivated individuals to join our dynamic team. Whether you are a recent graduate or looking for a career change, we offer the training and support you need to succeed.
Our Entry Level Customer Service positions are designed for those who are eager to learn, possess a positive attitude, and want to build a long-term career in client relations. You will work in a supportive environment that values your growth and rewards your hard work.
Why Join Us?
- Paid Training: Comprehensive on-the-job training to get you up to speed.
- Career Advancement: Clear pathways for promotion from entry-level to management.
- Competitive Pay: Starting at $18/hr with performance-based bonuses.
- Modern Facilities: Work in a clean, professional, and safe office environment.
Responsibilities
- Engage with customers via phone, email, and chat to resolve inquiries and provide exceptional service.
- Process customer orders, applications, and account information accurately and efficiently.
- Identify customer needs and recommend appropriate solutions to ensure satisfaction.
- Collaborate with team leads to meet daily performance and quality targets.
- Document customer interactions and update internal systems in real-time.
- Maintain a professional and positive demeanor while representing the brand.
- Assist in training new hires and participating in team meetings.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills.
- Ability to type 35+ words per minute.
- Basic computer proficiency and familiarity with MS Office Suite.
- Reliable transportation to and from the office.
- Ability to work full-time hours, including weekends and holidays if required.