Job Description
Welcome to Horizon Contact Center, where your career begins. We are currently seeking enthusiastic, driven individuals for our Entry-Level Customer Service Representative position in El Paso, Texas. We believe in promoting from within and provide comprehensive training for those with little to no prior experience.
As part of our growing team, you will play a pivotal role in ensuring our clients receive top-tier support. We offer a collaborative work environment, competitive pay, and clear pathways for advancement.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders and returns accurately using our internal CRM systems.
- Document customer interactions and maintain detailed records in the database.
- Collaborate with team leads to improve service processes and address recurring issues.
- Upsell products and services to existing customers to meet team performance goals.
- Adhere to all company policies and quality assurance standards during every shift.
Qualifications
- High school diploma or GED required (college students welcome).
- Excellent verbal and written communication skills.
- Basic computer proficiency with the ability to learn new software quickly.
- Strong problem-solving abilities and a customer-first mindset.
- Reliable transportation is required for on-site shifts.
- Ability to work flexible hours, including weekends and evenings if necessary.
- A positive attitude and willingness to learn new skills.