Job Description
We are seeking a motivated Entry-Level Customer Service Representative to join our dynamic team in New York City. If you are looking for a Direct Hire opportunity with no prior experience required, this is your chance to launch a successful career with industry leaders.
As a vital member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are handled with the utmost professionalism and care. We provide comprehensive training and mentorship to help you grow from day one.
Why Join Us?
- Direct Hire position with long-term career growth.
- No experience necessary—we train you.
- Competitive salary and benefits package.
- Modern office environment in the heart of NYC.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat in a timely and professional manner.
- Assist customers in resolving product or service issues and answering questions about our offerings.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with the sales and technical teams to ensure customer satisfaction.
- Identify opportunities to upsell products or services to existing clients.
- Stay up-to-date with product knowledge through ongoing training sessions.
Qualifications
- High School Diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- A friendly, patient, and positive attitude is essential.
- Strong problem-solving abilities and attention to detail.
- Reliable internet connection and a dedicated workspace if working remotely.
- Willingness to learn new software and processes quickly.