Job Description
Welcome to Apex Solutions Group, where we are redefining the standard for customer excellence. We are currently seeking a motivated Entry Level Customer Service Representative to join our growing team in Houston, Texas.
As a Direct Hire opportunity, we are looking for individuals who are eager to learn, grow, and contribute to a dynamic environment. Whether you are just starting your career or looking to transition into a corporate role, we provide comprehensive training and a clear pathway for advancement.
Why Join Us?
- Direct Hire position with long-term stability.
- Competitive hourly rate of $18.00 - $22.00.
- Comprehensive benefits package including health, dental, and vision.
- Opportunities for career growth and internal promotions.
- Modern, collaborative office environment.
We are looking for a problem-solver with a positive attitude. If you are ready to launch your professional career in a supportive setting, we want to hear from you.
Responsibilities
- Manage high-volume incoming and outgoing customer inquiries via phone, email, and chat.
- Resolve complex customer issues with patience, empathy, and professionalism.
- Accurately document all interactions and resolutions in our CRM system.
- Collaborate with internal teams to ensure seamless service delivery and product knowledge.
- Identify opportunities to upsell products and services to enhance customer value.
- Stay up-to-date on product features and company policies to provide accurate information.
Qualifications
- High School Diploma or GED required.
- Basic computer proficiency and typing skills (40+ WPM).
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable internet connection and home office setup (if remote).
- Willingness to undergo a background check and drug screening.