Job Description
Are you looking to launch a career in customer service?
Apex Digital Solutions is currently seeking motivated individuals for our Direct Hire Customer Service Representative position in Baltimore, MD. We provide comprehensive training and a clear pathway for career advancement for candidates with no prior experience.
We are looking for team players who are eager to learn, possess strong communication skills, and want to work in a dynamic, supportive environment. Join a company that values your potential and invests in your future.
Why Join Us?
- Direct Hire Opportunity: No temporary agencies, just a permanent career path.
- Competitive Pay: $18 - $22/hour based on experience.
- Benefits Package: Health, dental, and vision insurance available after 90 days.
- Growth Potential: Clear internal promotion tracks from entry-level to management.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a professional and friendly demeanor.
- Accurately document customer interactions and issue resolutions in our CRM database.
- Assist customers in navigating products and services to find the best solutions for their needs.
- Process orders, returns, and exchanges efficiently while adhering to company policies.
- Identify and escalate complex issues to senior management or technical support teams.
- Build long-term relationships with customers to ensure retention and satisfaction.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is not required; we train the right attitude.
- Basic computer proficiency and typing skills (30+ WPM).
- Strong verbal and written communication skills.
- The ability to multi-task and work well in a fast-paced team environment.
- Must be legally authorized to work in the United States.