Job Description
Are you looking to kickstart your career without prior experience? We are urgently seeking motivated individuals to join our growing team as Entry-Level Customer Service Representatives. We value attitude and coachability over experience, providing comprehensive training to help you succeed. If you are looking for a stable job with growth opportunities in the Detroit area, this is the perfect place to start your professional journey.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints efficiently while maintaining a positive customer experience.
- Learn and demonstrate product knowledge to assist customers effectively.
- Process customer orders, returns, and account information accurately.
- Collaborate with the sales and support team to achieve daily performance goals.
- Identify opportunities to cross-sell products based on customer needs.
- Document all customer interactions in the CRM system.
Qualifications
- High school diploma or GED required.
- Must be 18 years of age or older.
- Strong verbal communication skills with a friendly and professional tone.
- Ability to multitask and work in a fast-paced, high-volume environment.
- Basic computer literacy and willingness to learn new software.
- Reliable transportation is required.
- No prior customer service experience necessary—just a willingness to learn!