Job Description
Are you ready to launch your career? Metro Boston Support Services is seeking enthusiastic, driven individuals to join our expanding team as Entry-Level Customer Service Representatives. We believe in developing talent from within, offering comprehensive training and a clear path for professional growth. If you have a positive attitude and a willingness to learn, this is the perfect opportunity for you.
Our team plays a crucial role in delivering exceptional service to our clients. You will be the first point of contact, ensuring our customers feel heard, valued, and supported. We provide a dynamic work environment where your contributions directly impact the company's success.
Why Join Us?
- Zero Experience Required: We provide full training and mentorship for all new hires.
- Competitive Compensation: Earn between $18.00 and $22.00 per hour.
- Benefits Package: Health insurance, paid time off, and retirement planning options.
- Career Advancement: Numerous internal promotion opportunities for hardworking team members.
Don't let a lack of experience hold you back. Apply today and take the first step towards a rewarding career in Boston!
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries with professionalism and empathy.
- Resolve customer issues and complaints efficiently while adhering to company policies and guidelines.
- Utilize CRM software and internal databases to update customer information and track account status.
- Collaborate with cross-functional team members to ensure seamless service delivery.
- Identify opportunities to upsell products and services to existing clients.
- Document all customer interactions and feedback accurately in the required systems.
Qualifications
- High School Diploma or GED equivalent required; Bachelor's degree preferred but not mandatory.
- Excellent verbal and written communication skills with a clear, professional phone voice.
- Strong problem-solving abilities and the capacity to think on your feet.
- Reliable internet connection and a quiet workspace are required for remote or hybrid shifts.
- A positive, resilient attitude with a genuine desire to help others succeed.
- Ability to work full-time hours, including evenings and weekends as needed.