Job Description
Are you looking to launch your professional career in a dynamic and supportive environment? Horizon Support Solutions is currently seeking motivated individuals for our Entry-Level Customer Service Representative position. We are a fast-growing company dedicated to providing top-tier support to our clients, and we are looking for enthusiastic team members who are eager to learn and grow with us.
This is a fantastic opportunity for those with no prior experience required. We provide comprehensive training, mentorship, and a clear path for advancement. If you possess a positive attitude, excellent communication skills, and a drive to succeed, we want to hear from you. Join us in Baltimore and start building a rewarding future.
Why Join Us?
- Comprehensive paid training program.
- Career advancement opportunities within the company.
- Modern work environment with a collaborative team culture.
- Health, dental, and vision insurance options.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with a focus on first-call resolution.
- Assist customers in navigating products and services, ensuring a seamless user experience.
- Document all customer interactions and feedback accurately into our CRM system.
- Collaborate with the support team to troubleshoot complex issues and escalate when necessary.
- Maintain a high level of professionalism, patience, and empathy in every customer interaction.
- Participate in daily team meetings and training sessions to enhance product knowledge and soft skills.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent (GED) required.
- Strong verbal and written communication skills.
- Basic computer proficiency and ability to learn new software quickly.
- A positive attitude and a genuine desire to help others succeed.
- Ability to work in a fast-paced team environment while maintaining attention to detail.
- Reliable internet connection and computer access are essential.
- Flexibility to work a full-time schedule, including weekends if required.