Job Description
Join our dynamic team in Jacksonville, FL as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals to start immediately and provide exceptional support to our growing client base. This is your opportunity to launch a rewarding career with competitive benefits, flexible scheduling, and comprehensive training. If you're a people person with a passion for problem-solving, apply today and begin your professional journey!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in our CRM system for quality tracking
- Collaborate with team members to share best practices and solutions
- Meet daily performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or related experience
- Strong communication skills with clear verbal and written abilities
- Proficient in Microsoft Office Suite and basic computer navigation
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Must be authorized to work in the United States