Job Description
Join our dynamic team at Apex Solutions Group as an Entry Level Customer Service Representative! This is your gateway to a thriving career in Jacksonville's growing business landscape. We're seeking passionate individuals with excellent communication skills to deliver exceptional customer experiences while gaining valuable industry training. Enjoy competitive compensation, comprehensive benefits, and a supportive environment designed for professional growth.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction rates
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex customer needs
- Participate in ongoing training programs to enhance product knowledge
- Meet daily performance metrics including call quality and resolution targets
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1-2 years customer service experience or internship
- Strong verbal and written communication skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Must be authorized to work in the United States