Job Description
Join our dynamic team as a Part-Time Customer Service Specialist in Dallas! We're seeking passionate individuals to deliver exceptional support experiences while enjoying flexible scheduling and competitive compensation. This direct-hire opportunity offers growth potential in a fast-paced tech environment. Apply now to become part of our award-winning customer experience team!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using Salesforce CRM
- Collaborate with cross-functional teams to resolve escalated issues
- Document interactions and maintain accurate customer records
- Identify upsell opportunities to enhance customer loyalty
- Participate in weekly training sessions to product updates
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in B2B tech
- Proficiency with Microsoft Office Suite and CRM tools
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Basic knowledge of HTML/CSS for troubleshooting web issues
- Flexible availability including evenings/weekends