Job Description
Join our award-winning customer service team in sunny Orlando, Florida! We're seeking energetic professionals to deliver exceptional support experiences with weekly paychecks and direct-hire stability. No nights/weekends required – enjoy work-life balance while making a real impact. Comprehensive training provided for career growth opportunities.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing, technical, and account issues with first-call resolution
- Document interactions accurately in CRM system
- Upsell products/services based on customer needs
- Maintain 95%+ customer satisfaction metrics
- Collaborate with billing/technical teams for complex cases
- Participate in weekly performance improvement sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM software
- Clear communication skills (written/verbal)
- Ability to multitask in fast-paced environment
- Positive attitude and conflict resolution abilities
- Flexibility to cover peak hours (9am-5pm)
- Background check and drug screen required