Job Description
Join Alaska Connect Solutions in Anchorage's fastest-growing customer service team! We're urgently hiring motivated individuals for entry-level roles requiring no college degree. Perfect for career changers, recent high school graduates, or those seeking a fresh start. Enjoy comprehensive paid training, flexible scheduling, and competitive benefits including health insurance and retirement plans. Our modern downtown office offers a supportive environment with advancement opportunities into team lead and supervisor roles. Immediate start dates available!
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to resolve complex cases
- Meet daily performance metrics for quality and speed
- Participate in weekly product knowledge training sessions
- Maintain positive brand image through professional communication
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal and written communication skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with MS Office Suite
- Customer service experience preferred but not required
- Reliable transportation and punctual attendance
- Positive attitude with problem-solving mindset
- Willingness to work rotating weekends (1-2 days/month)