Job Description
Join our award-winning team as an Entry-Level Customer Service Representative at Frontier Communications! We're urgently hiring motivated individuals in Colorado Springs to deliver exceptional support to our growing customer base. This is your chance to launch a rewarding career in telecommunications with comprehensive training, competitive benefits, and growth opportunities. No experience required – we'll provide all the tools you need to succeed!
Responsibilities
- Handle inbound/outbound customer calls regarding service inquiries, billing, and technical support
- Resolve customer issues efficiently using our CRM system and knowledge base
- Document interactions accurately in compliance with company policies
- Collaborate with technical teams to escalate complex issues
- Meet daily performance metrics for call volume and resolution times
- Contribute to team success through collaborative problem-solving
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Positive attitude and customer-focused mindset
- Reliable transportation and punctuality
- Must be available for flexible scheduling including evenings/weekends