Job Description
Are you ready to launch a successful career in a dynamic environment? Horizon Group is currently seeking enthusiastic individuals for our Entry-Level Customer Service Representative positions in Jacksonville, FL. We are proud to be a company that values potential and attitude, offering comprehensive training and clear pathways for advancement.
The Role:
We are looking for friendly, reliable, and motivated team members to join our support team. In this role, you will serve as the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. This is an excellent opportunity for those looking to gain experience in a corporate setting without prior background requirements.
What We Offer:
- Competitive pay starting at $16.00/hr.
- Full paid training program.
- Health, dental, and vision insurance.
- Career growth opportunities.
Join us and start building your future today!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with a focus on delivering exceptional service.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Accurately document customer interactions and account information in our CRM system.
- Process orders, returns, and exchanges according to company policies.
- Assist in training new team members and sharing best practices.
- Collaborate with other departments to ensure a seamless customer experience.
- Meet daily and weekly performance targets regarding call volume and satisfaction scores.
Qualifications
- High School Diploma or GED required.
- Must be at least 18 years of age.
- Basic computer proficiency and typing skills (35+ wpm).
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Reliable transportation is a plus.
- A positive attitude and a genuine desire to help others.