Job Description
Join Nexus Solutions Inc., a leading tech support provider, as an Entry-Level Customer Service Representative! No prior experience is required – we provide comprehensive training to launch your career. Work in our modern San Jose office supporting Fortune 500 clients while developing valuable communication and problem-solving skills. Enjoy competitive pay, growth opportunities, and a collaborative team environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to team improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn new technologies
- Valid California ID or driver's license