Job Description
Join our dynamic team at Oklahoma City Innovations as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to launch their careers in a supportive environment. Enjoy comprehensive training, career advancement opportunities, and a vibrant workplace culture. If you're passionate about helping others and eager to learn, we want to meet you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism
- Resolve customer concerns efficiently while maintaining high satisfaction
- Document interactions accurately in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Basic computer literacy with willingness to learn new systems
- Positive attitude and adaptability in fast-paced environments
- Ability to work flexible hours including evenings/weekends
- Valid driver's license and reliable transportation