Job Description
Join Austin's fastest-growing tech startup as an Entry-Level Customer Service Representative! We're seeking enthusiastic individuals with no prior experience to join our dynamic team. You'll receive comprehensive paid training and mentorship to develop skills in client communication, problem-solving, and tech support. Our modern downtown office offers flexible schedules, competitive benefits, and clear career advancement paths into sales, account management, or operations roles.
Why Austin Tech Solutions? We invest in our people through continuous learning programs, quarterly team-building events, and performance-based bonuses. Our culture celebrates innovation and work-life balance, with hybrid work options available after 90 days.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Document interactions and resolutions in our CRM system with precision
- Collaborate with technical teams to resolve complex product issues
- Identify upsell opportunities based on customer needs and product knowledge
- Maintain accurate customer records and update account information
- Participate in weekly training sessions to enhance product expertise
- Support team goals by meeting monthly customer satisfaction targets
Qualifications
- High school diploma or equivalent required; college students encouraged to apply
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Proficient in basic computer applications and willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and eagerness to develop professional skills
- Reliable transportation to our downtown Austin location