Job Description
Join our dynamic team at Innovate Solutions Inc. as we expand our San Diego operations! We're urgently seeking passionate Entry-Level Customer Service Representatives to deliver exceptional client experiences. This direct-hire role offers comprehensive training, career growth opportunities, and a supportive environment perfect for recent graduates or career changers.
Enjoy competitive compensation with full benefits including medical, dental, vision, 401(k) matching, and paid time off. Our modern downtown office features collaborative workspaces and professional development programs. If you're a motivated individual with strong communication skills and a customer-first mindset, apply today to launch your career in San Diego's thriving tech sector!
Responsibilities
- Respond to customer inquiries via phone, email, and chat within SLA targets
- Resolve billing issues and technical support escalations using CRM tools
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with cross-functional teams to resolve complex customer needs
- Identify upsell opportunities and contribute to revenue growth targets
- Participate in weekly training sessions on product knowledge and service protocols
- Track performance metrics and strive for 95% customer satisfaction score
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or retail experience
- Proficiency with Microsoft Office Suite and CRM software
- Exceptional verbal/written communication skills in English
- Ability to multitask in fast-paced environment with 20+ daily interactions
- Strong problem-solving abilities with attention to detail
- Authorized to work in the United States without sponsorship
- Passion for technology and willingness to learn new systems