Job Description
Join our dynamic team as an Entry-Level Customer Service Representative and launch your career in Raleigh's thriving business hub! We're urgently seeking motivated individuals with no prior experience to deliver exceptional customer experiences. This direct-hire position offers comprehensive training, career advancement opportunities, and a supportive work environment. Enjoy competitive benefits, flexible scheduling, and the chance to grow with a rapidly expanding industry leader. Perfect for recent graduates or career changers ready to build professional skills in a fast-paced setting.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve basic product/service issues using established protocols
- Document interactions accurately in CRM systems
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (recent graduates welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment
- Positive attitude and customer-focused mindset
- No prior experience required – we provide comprehensive training
- Must be authorized to work in the United States
- Reliable transportation to our Raleigh office