Job Description
Join our dynamic team at Urban Growth Partners and kickstart your career in Portland, Ohio! We're urgently seeking motivated Entry Level Customer Service Representatives to deliver exceptional client experiences. This direct-hire role offers comprehensive training, growth opportunities, and a supportive environment where your contributions matter. Help us redefine service excellence while building a strong professional foundation.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues efficiently using CRM systems
- Document interactions accurately in our customer database for continuity
- Collaborate with cross-functional teams to address complex customer needs
- Identify upsell opportunities and contribute to revenue growth goals
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required; college coursework preferred
- 0-2 years of customer service, retail, or hospitality experience
- Strong verbal communication and active listening abilities
- Proficiency with Microsoft Office Suite and basic tech troubleshooting
- Ability to multitask in a fast-paced environment with minimal supervision
- Positive attitude and commitment to exceeding customer expectations
- Valid driver's license and reliable transportation for occasional off-site meetings