Job Description
Join our dynamic team at CityWide Solutions Group as an Entry-Level Customer Service Representative! No experience is required – we provide comprehensive training to launch your career. Our Columbus-based hiring event connects motivated individuals with immediate opportunities in a supportive, growth-oriented environment. Enjoy competitive pay, flexible scheduling options, and a clear path to advancement within our nationally recognized organization. Apply now to secure your spot at our exclusive hiring event!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing concerns and process transactions using our CRM system
- Document all interactions accurately in customer databases
- Collaborate with team members to deliver seamless service experiences
- Meet daily performance metrics for call volume and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills and positive attitude
- Ability to navigate multiple software applications simultaneously
- Willingness to work flexible hours including weekends
- Basic computer literacy and typing proficiency
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Easton Station location