Job Description
Join our dynamic team at Oakland Community Services as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse community. Full training provided – just bring your enthusiasm and willingness to learn. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a supportive environment.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism
- Process transactions and maintain accurate records
- Collaborate with team members to resolve customer concerns
- Support community outreach initiatives and local events
- Learn and utilize our customer service software efficiently
- Contribute to a positive, inclusive workplace culture
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent (currently enrolled accepted)
- Strong communication skills in English
- Basic computer literacy and typing ability
- Ability to work flexible hours including weekends
- Positive attitude and eagerness to learn new skills
- Commitment to serving Oakland's diverse community
- Reliable transportation to our downtown location
- No prior experience required – training provided!