Job Description
Launch your career with Phoenix Customer Solutions! We're seeking motivated Entry-Level Customer Service Representatives to join our award-winning team. No experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, benefits, and growth opportunities in a supportive environment.
Why Join Us?
- Industry-leading onboarding program
- Health, dental, and vision insurance
- 401(k) with company match
- Clear career advancement path
- Dynamic team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues using problem-solving frameworks
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service
- Meet performance metrics for response time and satisfaction
- Participate in ongoing training and development
- Contribute to process improvement initiatives
Qualifications
- No prior experience required – open to all backgrounds
- High school diploma or equivalent (GED accepted)
- Exceptional verbal/written communication skills
- Basic computer proficiency and typing ability
- Strong customer service orientation and empathy
- Ability to work flexible shifts including weekends
- Positive attitude and willingness to learn
- Must pass background check and drug screening