Job Description
Join Our Team in Oklahoma City
Welcome to Apex Solutions Group, where we believe in fostering talent and providing a clear path for career growth. We are currently seeking enthusiastic, motivated individuals to join our dynamic Customer Service team. If you are looking for a Direct Hire opportunity with no prior experience required, this is the perfect place to start your professional journey. We offer comprehensive training, a supportive work environment, and competitive benefits.
Why Choose Us?
- No Experience Needed: We provide full paid training to get you up to speed.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on performance.
- Career Advancement: We promote from within and offer clear pathways for promotion.
- Modern Benefits: Health, dental, and vision insurance available for full-time employees.
We are looking for candidates who are reliable, possess a positive attitude, and have a genuine desire to help others. If you are ready to launch your career in Oklahoma City, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone, email, and chat.
- Resolve customer complaints and issues efficiently while maintaining a professional demeanor.
- Assist customers with product information, order tracking, and account management.
- Collaborate with the sales and support teams to ensure customer satisfaction and retention.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify opportunities for upselling and cross-selling products and services.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High school diploma or GED required.
- Strong verbal and written communication skills with a focus on clarity and professionalism.
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work in a fast-paced, high-volume call center environment.
- Proven ability to multitask and prioritize tasks effectively.
- Must be reliable, punctual, and able to pass a background check and drug screening.
- Valid driver's license and reliable transportation (preferred).