Job Description
Launch your career with BrightWave Solutions! We're hosting a hiring event for passionate entry-level professionals in Jacksonville, FL. Join our dynamic team as a Customer Service Representative and gain hands-on experience in a fast-paced, supportive environment. No prior experience required – we provide comprehensive training to help you succeed. Enjoy competitive pay, growth opportunities, and a company culture that values your development. Hiring now – apply today to start your professional journey!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in our CRM system and update customer records
- Collaborate with team members to address complex customer needs
- Meet performance metrics including call handling time and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities to improve customer experience and contribute to team goals
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or relevant experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with Microsoft Office Suite
- Positive attitude and willingness to learn new processes
- Must be available for flexible scheduling including weekends