Job Description
Launch your career with Detroit Community Solutions! We're seeking enthusiastic individuals with no prior experience to join our dynamic customer service team. This full-time role offers comprehensive training and growth opportunities in a supportive environment. Help us deliver exceptional service to Detroit residents while building valuable professional skills. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person
- Resolve billing and account issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service processes
- Participate in ongoing training programs
- Uphold company values and service standards
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced setting
- Positive attitude and willingness to learn
- Reliable transportation to downtown Detroit location