Job Description
Are you ready to launch your career in the heart of Baltimore?
Metro Support Services is looking for ambitious, eager individuals to join our dynamic team. We are committed to fostering a supportive environment where new talent can thrive. No prior experience is required—we provide comprehensive training and mentorship to help you succeed.
Join an industry leader dedicated to excellence and customer satisfaction. You will work in a modern, collaborative setting with opportunities for rapid career advancement.
Why You'll Love Working Here
- Competitive starting pay of $18.00/hr
- Flexible scheduling to work around your life
- Clear path for internal promotion
- Comprehensive paid training program
- Health, dental, and vision insurance options
Your Role
As a Customer Service Representative, you will be the face of our brand, ensuring every client interaction is positive and efficient.
Responsibilities
- Greet and assist customers with a friendly, professional demeanor.
- Process customer orders, inquiries, and returns efficiently using internal software.
- Answer phone calls and respond to emails in a timely and accurate manner.
- Collaborate with team members to meet daily and weekly performance targets.
- Learn and utilize CRM systems and database management tools.
- Maintain a clean, organized workspace and adhere to safety protocols.
- Resolve customer issues with patience and problem-solving skills.
Qualifications
- High School Diploma or GED equivalent (required).
- Strong desire to learn and grow within the organization.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift light objects (up to 25 lbs).
- Basic computer literacy and typing skills.
- Valid driver's license and reliable transportation (preferred).
- Positive attitude and ability to work in a fast-paced environment.