Job Description
Join Fort Worth Innovations as an Entry-Level Customer Service Representative and kickstart your career in a dynamic, supportive environment! We're seeking motivated individuals with no prior experience to provide exceptional service to our growing client base. Enjoy comprehensive training, competitive benefits, and clear pathways for advancement in one of Fort Worth's fastest-growing companies.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine billing and account issues using our proprietary CRM system
- Document all interactions accurately in our customer database
- Collaborate with senior team members to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team goals and maintain a positive work culture
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required - we provide full training!
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing, navigating software)
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our Fort Worth office
- Must pass background check and drug screening