Job Description
Launch your career with Global Solutions Ltd. as an Entry-Level Customer Service Representative in London! We're seeking motivated individuals with no prior experience to join our dynamic team. Enjoy a supportive environment with comprehensive training, competitive benefits, and clear growth opportunities. Perfect for graduates or career changers looking to build transferable skills in a thriving UK business hub.
Our customer-first culture values enthusiasm and a willingness to learn. You'll gain hands-on experience in communication, problem-solving, and digital tools while supporting diverse clients. This is your gateway to a fulfilling career in one of the world's most vibrant cities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism
- Resolve routine customer issues using established protocols and CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with senior team members to escalate complex cases
- Participate in weekly training sessions to enhance product knowledge
- Meet daily performance metrics for response time and resolution rate
- Contribute to team initiatives for improving customer satisfaction
Qualifications
- No prior experience required – we welcome career starters and recent graduates
- Excellent verbal and written communication skills in English
- Proficient with Microsoft Office and willingness to learn new software
- Strong problem-solving abilities with a customer-focused mindset
- Ability to work collaboratively in a fast-paced team environment
- High school diploma or equivalent; A-Levels/BTEC preferred
- Reliable attendance and punctuality with flexible availability