Job Description
Launch your career in customer service with our comprehensive training program! Global Retail Solutions Ltd. is seeking enthusiastic individuals with no prior experience to join our dynamic team in London. As an Entry-Level Customer Service Representative, you'll be the friendly voice connecting customers with our premium products. We provide full onboarding, mentorship, and growth opportunities into senior roles. If you're passionate about helping others and ready to develop professional skills in a supportive environment, this is your perfect starting point.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document interactions accurately in our customer database
- Participate in weekly training sessions to enhance product knowledge
- Contribute to team performance targets and customer satisfaction metrics
- Assist with special projects during peak seasons
Qualifications
- No prior experience required – we train all new hires
- Excellent verbal and written communication skills in English
- Strong problem-solving abilities and attention to detail
- Proficient in using Microsoft Office and web applications
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn new systems
- Team player with collaborative mindset
- Basic numeracy skills for order processing