Job Description
Launch your career with Fresno Community Services! We're seeking motivated individuals with no prior experience to join our dynamic team as Entry-Level Customer Service Representatives. This is your opportunity to gain valuable skills in communication, problem-solving, and client relations while making a real impact in our community. We provide comprehensive training and a supportive environment where you can grow professionally. If you're eager to learn, have a positive attitude, and want to build a strong foundation for your career, we encourage you to apply today!
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Process transactions and maintain accurate customer records in our CRM system
- Collaborate with team members to resolve customer issues and ensure satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to a positive team environment through active communication and support
- Assist with administrative tasks such as filing, data entry, and document preparation
- Adhere to company policies and maintain confidentiality of customer information
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED) required
- Strong written and verbal communication skills
- Basic computer proficiency with ability to learn new software quickly
- Excellent problem-solving abilities and attention to detail
- Positive attitude and willingness to learn in a fast-paced environment
- Ability to work independently as well as collaboratively within a team
- Must pass background check and drug screening