Job Description
Are you looking to kickstart your career in the heart of Boston? Metro Support Services is currently seeking enthusiastic individuals to join our growing team as Entry Level Customer Service Representatives. We value potential over experience and provide comprehensive training to help you succeed.
As a key member of our team, you will play a vital role in ensuring our clients receive top-notch service. We are committed to fostering a supportive work environment where you can grow professionally and personally.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, account issues, and general service requests.
- Process customer orders and returns accurately using our CRM software.
- Maintain a positive and professional demeanor while resolving conflicts and complaints.
- Collaborate with team members to improve overall customer satisfaction scores.
- Document customer interactions and feedback for internal review.
Qualifications
- High school diploma or equivalent required; Bachelor's degree is a plus but not mandatory.
- Strong communication skills with the ability to listen actively and speak clearly.
- Basic computer proficiency and willingness to learn new software quickly.
- Reliable internet connection and a dedicated workspace if working remotely.
- A positive attitude and a genuine desire to help others succeed.
- Flexibility to work varying shifts, including weekends and holidays.