Job Description
Join our dynamic team at Urban Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals with no prior experience to provide exceptional support to our diverse client base. Enjoy comprehensive training, career advancement opportunities, and a collaborative work environment in the heart of Philadelphia. Perfect for recent graduates or career changers looking to launch their professional journey.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with empathy and professionalism
- Process orders, returns, and service requests accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Document all interactions in compliance with company policies
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to team performance goals and customer satisfaction metrics
Qualifications
- High school diploma or equivalent (recent graduates encouraged to apply)
- Strong communication skills with clear verbal and written abilities
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible shifts including evenings and weekends
- Valid work authorization in the United States
- No prior experience required – full training provided