Job Description
Launch your career in customer service with Tampa Bay Solutions! We're seeking motivated individuals with no prior experience to join our dynamic team. As an Entry-Level Customer Service Representative, you'll receive comprehensive training and ongoing support to develop essential professional skills. Enjoy a collaborative environment with growth opportunities and competitive benefits including health insurance and paid time off.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve basic customer issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Participate in weekly training sessions to enhance product knowledge
- Maintain positive customer satisfaction metrics
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – we train all new hires
- Strong verbal communication skills
- Basic computer proficiency and typing ability
- Ability to work in a fast-paced environment
- Positive attitude and willingness to learn
- Reliable transportation to our downtown Tampa location
- Must pass background check and drug screening