Job Description
Join our dynamic team as an Entry-Level Customer Service Representative in Milwaukee! No prior experience is required – we provide comprehensive training to set you up for success. This is your opportunity to launch a rewarding career in customer service while helping local businesses thrive. Enjoy competitive pay, flexible scheduling options, and a supportive work environment designed for professional growth.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues using company protocols and resources
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics including call quality and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Basic computer proficiency with willingness to learn new software
- Positive attitude and team-oriented mindset
- Reliable transportation to our downtown Milwaukee location
- Ability to work flexible shifts including evenings/weekends
- No prior experience necessary – training provided