Job Description
Join our award-winning team at Apex Solutions Group as an Entry-Level Customer Service Representative! We're urgently hiring motivated individuals in Charlotte with no prior experience – just a passion for helping others and a drive to succeed. This is your opportunity to launch a rewarding career in customer service with comprehensive training, competitive benefits, and immediate start.
Why Choose Us? We believe in nurturing talent from the ground up. Our 6-week paid training program equips you with essential skills while offering flexible scheduling and clear career advancement paths. Enjoy our modern downtown Charlotte office, health benefits starting Day 1, and a supportive team environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team to improve service processes
- Meet/exceed daily performance metrics
- Participate in ongoing skill development sessions
Qualifications
- No prior experience required – we train everyone!
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency (typing, email, browsers)
- Ability to work flexible shifts including weekends
- Positive attitude and customer-first mindset
- Must pass background check and drug screen