Job Description
Launch your career in Atlanta with Georgia Innovations Group! We're hiring motivated individuals for our Entry-Level Customer Service Representative positionâno experience required. Our comprehensive training program will equip you with the skills to succeed in a dynamic, supportive environment. Join our team and grow with one of Georgia's fastest-growing employers!
As a key member of our customer success team, you'll be the first point of contact for our valued clients. We're looking for passionate communicators who thrive in fast-paced settings and want to build meaningful career foundations. If you're ready to learn, grow, and make an impact, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve customer issues efficiently while maintaining high satisfaction standards
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for resolution times and customer satisfaction scores
- Continuously enhance product knowledge and service techniques through training
- Proactively identify opportunities to improve customer experiences
Qualifications
- No prior experience requiredâcomprehensive training provided
- High school diploma or equivalent (college students encouraged to apply)
- Exceptional verbal/written communication skills and active listening abilities
- Strong problem-solving aptitude and emotional intelligence
- Basic computer proficiency with willingness to learn new software
- Ability to multitask in a fast-paced environment while maintaining composure
- Must be legally authorized to work in the United States