Job Description
Are you looking to launch a rewarding career in Charlotte without prior experience? Nexus Support Services is seeking motivated individuals to join our expanding team as Entry Level Customer Service Associates. We believe in hiring talent and training skills, not just filling seats. If you have a positive attitude and a willingness to learn, we want to hear from you.
Why Join Us?
- Comprehensive training program to get you up to speed quickly.
- A supportive team environment that encourages growth and development.
- Competitive hourly pay and performance bonuses.
- Opportunities for career advancement within the company.
Don't let a lack of experience hold you back. Start your professional journey with us today.
Responsibilities
- Handle Customer Inquiries: Respond to incoming calls, emails, and chats professionally to resolve customer issues and answer questions.
- Process Information: Accurately input customer data, orders, and account information into our CRM systems.
- Problem Resolution: Assist clients with product troubleshooting and navigate them to the best solutions.
- Documentation: Maintain detailed records of customer interactions and transactions.
- Team Collaboration: Work closely with other departments to ensure seamless service delivery.
- Feedback Collection: Gather and relay customer feedback to management to help improve our products and services.
Qualifications
- Education: High school diploma or GED required.
- Communication: Excellent verbal and written communication skills.
- Computer Skills: Basic proficiency with computers and internet navigation.
- Attitude: A friendly, patient, and customer-centric mindset.
- Availability: Ability to work flexible shifts, including weekends and holidays.
- Reliability: Punctuality and a strong work ethic are essential.