Job Description
Join our inclusive team at Global Horizons Solutions, where your unique background is valued! We're seeking enthusiastic Customer Service Associates to support our diverse clientele in Portland. No prior experience required—just bring your positive attitude and eagerness to learn. We provide comprehensive training and visa sponsorship support for qualified international candidates. Enjoy competitive pay, benefits, and a supportive work environment in Oregon's vibrant tech hub.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat
- Resolve inquiries using our CRM system and knowledge base
- Collaborate with multilingual team members to support global customers
- Document interactions and maintain accurate case records
- Participate in ongoing product and soft skills training
- Contribute to team meetings and process improvement initiatives
- Adhere to company policies and data security protocols
Qualifications
- High school diploma or equivalent (required)
- Fluent English communication skills (written/spoken)
- Basic computer literacy and willingness to learn new software
- Ability to work in a fast-paced, multicultural environment
- Strong problem-solving and active listening abilities
- Valid work authorization (visa sponsorship available for eligible candidates)
- Flexible availability including weekends (if required)
- No prior experience necessary—training provided!