Job Description
Join our dynamic team at TechFlow Solutions as a Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support experiences without requiring a college degree. This role offers comprehensive training and growth opportunities in the heart of San Jose's thriving tech ecosystem.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Update and maintain customer records in CRM systems
- Collaborate with technical teams to resolve complex cases
- Document interactions and report trends to management
- Meet/exceed performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent (no degree required)
- 1+ years customer service or support experience
- Proficiency with CRM software and MS Office Suite
- Strong problem-solving and communication skills
- Ability to work in a fast-paced environment
- Basic technical troubleshooting knowledge
- Fluent in English (Spanish bilingual preferred)