Job Description
Join our dynamic team at InnovateTech Solutions and kickstart your career in San Jose's thriving tech hub! We're seeking passionate, entry-level professionals ready to grow with us. No experience is required—just your drive to learn and excel in a supportive environment. Enjoy competitive benefits, mentorship programs, and opportunities for advancement. Apply today and become part of our award-winning culture!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and escalate complex cases to senior specialists
- Document interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve service quality
- Participate in ongoing training to enhance product knowledge
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of experience in customer service or related field
- Strong communication and active listening skills
- Ability to troubleshoot problems logically
- Proficiency with Microsoft Office and CRM software
- Positive attitude with a customer-first mindset
- Willingness to work flexible hours including weekends
- Valid work authorization in the United States