Job Description
Launch your career with Sunshine Solutions Group! We're seeking enthusiastic, entry-level Customer Service Associates to join our growing team in Orlando, FL. No experience necessary – we provide comprehensive training to help you succeed. This full-time role offers competitive pay, benefits, and growth opportunities in a supportive environment. If you're a people person with a passion for helping others, apply today and start your journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, resolve billing concerns, and troubleshoot technical issues
- Document customer interactions accurately in our CRM system
- Collaborate with team members to ensure seamless customer experiences
- Meet daily performance metrics while maintaining service quality standards
- Continuously improve product knowledge through training programs
Qualifications
- High school diploma or equivalent (no experience required)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications (email, browsers)
- Positive attitude and willingness to learn new systems
- Ability to work flexible shifts including evenings and weekends
- Passion for delivering outstanding customer service