Job Description
Launch your career with Metro Retail Solutions! We're seeking motivated Entry-Level Customer Service Associates to join our vibrant team in New York City. No experience required – we provide comprehensive training to help you thrive. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority. Perfect for recent graduates or career changers ready to build foundational skills in customer relations and retail operations.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and empathy
- Assist with product information, order processing, and returns/exchanges
- Maintain accurate customer records in our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training sessions to enhance product knowledge
- Contribute to a positive team culture through active communication
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – entry-level candidates encouraged
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Basic computer proficiency (MS Office, CRM systems)
- Ability to work flexible hours including weekends
- Positive attitude and commitment to exceptional service
- Valid work authorization in the United States