Job Description
Join our dynamic Austin-based team as an Entry-Level Customer Service Associate! No experience required—we provide comprehensive training to launch your career in tech support. Enjoy competitive pay, flexible scheduling, and a collaborative environment focused on growth. Perfect for recent graduates or career changers seeking stability and advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using provided resources
- Document interactions in CRM systems
- Collaborate with senior team members on complex cases
- Participate in weekly training sessions
- Maintain customer satisfaction metrics
- Adhere to company protocols and SLAs
Qualifications
- High school diploma or equivalent
- Basic computer literacy
- Strong verbal communication skills
- Ability to learn new technologies quickly
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work
- Willingness to work flexible hours