Job Description
Join our dynamic team at Minneapolis Community Services as an Entry-Level Customer Service Associate! No prior experience is required – we provide comprehensive training to help you succeed. This is your opportunity to launch a rewarding career in customer support with competitive pay and growth potential.
Why Join Us?
- Free on-the-job training and mentorship
- Health benefits after 90 days
- Opportunities for advancement
- Supportive team environment
- Regular performance bonuses
Immediate Opening! We're hosting a special hiring event on October 20th at our downtown Minneapolis office. Walk-ins welcome!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve billing and account issues efficiently
- Document customer interactions in CRM systems
- Collaborate with team members to solve complex problems
- Meet daily performance metrics for customer satisfaction
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (typing, email, MS Office)
- Positive attitude and willingness to learn
- Reliable internet access for remote work options
- Ability to work flexible hours including weekends